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Program Supervisor - Production Setting

Location:Rock Island, IL
Benefits:40+ hours per week
Employment Type:Full Time
Description:This position is in an industrial setting at a Rock Island site. The Program Supervisor is responsible for the staff and the client workers (people with intellectual or developmental disabilities) who are working to complete contracts from community businesses. Will be translating customer orders to a work schedule. Must be able to obtain CDL. Will carry a caseload for staffings and assist in event planning and grant reporting. The supervisor should be organized, detail oriented, have great customer service skills, and be good with numbers. They will also provide personal care, health care, and training to individuals as necessary and ensure the safety and well-being of individuals at all times.

1. Actively support and further the Mission of The Arc.

2. Responsible for all aspects of supervision including training, scheduling, monitoring, evaluating and disciplining and evaluation.

3. Ensure all classroom training and OJT is completed in designated timeframes. Provide OJT and in-service training to staff as required. Provide timely evaluations of staff performance.

4. Responsible for total operation of designated site/area as assigned. Ensure site is clean, orderly and pleasant.

5. Develop, coordinate, and ensure implementation of individualized training for assigned individuals. Provide personal care, health care, and training to individuals as necessary and ensure safety and well-being of individuals at all times.

6. Ensure program compliance with regulatory standards and funding requirements.

7. Complete reports and ensure documentation is complete, accurate, on time and accessible to director of the program. Ensure IHP services are in place and individual assessments are completed.

8. Actively participate in staff meetings, committees, and classroom training as assigned. Attend individual-related meetings.

9. Represent the agency in a professional manner within the community. Maintain necessary contact with parents/guardians/family members of individuals. Communicate effectively with individuals, agency personnel, customers and others.

10. Maintain a safe, clean work environment ensuring the highest safety standards available, correcting any deficiencies immediately. Maintain agency property/equipment. Request supplies as necessary. Maintain use of good body mechanics, universal precautions, and personal protective equipment as necessary.

11. Drive agency and/or personal vehicle for outings, errands, and as otherwise required.

12. Complete all other duties as assigned by supervisor.


13. Complete assigned parts of grant applications and reports for funding bodies (United Way, 708 etc.).

14. Provide direct care as needed as part of the DSP ratio.

15. Complete assigned reporting for regulatory and monitoring agencies (DOL, NISH etc.).

16. Complete annual assessments of disability for agency individuals not served through developmental training.

17. Coordinate secure document destruction and ensure audit requirements are met per NAID guidelines.

18. Ensure plans of correction are completed and implemented.

19. Complete assessments and implement goals toward being a Quality Work Environment.

Qualifications:Education: BS or BA in Human Services from an accredited college required.

Drug Testing: Successful passing of pre-employment drug test; successful passing of random drug tests.

Driving: Valid driver’s license in good standing and vehicle with appropriate auto insurance required. Must be approved by Agency’s Auto insurance carrier for driving agency vehicles.

Strength: Strength and flexibility to lift parts, equipment and supplies, Ability to lift minimum of 50 lbs. Ability to assist in the lifting and transferring of individuals weighing more than 100 lbs.

Flexibility: Ability to kneel on the floor, bend at the waist and knees, go from standing to the floor while assisting an individual who may be falling, or get into any position that may be required to provide individual related care.

Standing: Ability to stand/work on feet for 90% or more of the scheduled shift.

Sitting: Ability to sit periodically throughout the shift to complete required documentation; Sitting may be required for less than 5% of the scheduled shift.

Experience: One-year direct service in human services field required. One-year supervisory experience preferred.

Technology: Knowledge of Microsoft applications required. Computer training/experience required. Ability and willingness to learn computer applications as they become available and as they may become required for documentation. Computation skills required.

Communication: Demonstrated ability to communicate verbally and to interact professionally. Ability to perform written documentation clearly, accurately and completely. Demonstrated ability to organize, prioritize, and complete tasks independently required.

Certifications: Direct Service Provider certification and QSP certification preferred or the ability to obtain within 120 days of employment.

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